Pergo® XP Extreme Performance Laminate (and Home Depot® Installation)-The Review (Spoiler alert-They suck)
Posted on October 3, 2012 | By TheEnabler | 13 Comments
I would suggest to you, that the following taken directly from Pergo is an incredible lie:
PermaMax™ surface protection by Pergo features innovative ScratchGuard Advanced technology for double the wear, double the durability over ordinary laminate flooring. Authentic texture provides a realistic wood grain finish. Installation is easier and more secure than ever with the patented PerfectFold® joint and premium attached underlayment for a more natural sound. Lifetime limited residential warranty and 5 Year limited light commercial warranty
We had this crap installed in our house by Home Depot. We got the English Oak. A lovely color, looks beautiful for the first week, then you find out that it is crap. This product is billed as commercial grade, extreme performance. Ha! It is to laugh.
Here is a picture of the product, and I use the term loosely:
Okay, time for bed. I will add to this review in the following days. Check back for updates!
So, the sad saga:
Bought the Pergo. Liked the color and we have used Pergo 3 times before in both commercial and home locations and have loved it. Home Depot was offering a special of professional installation for $400.00 flat rate if you bought the Pergo from them. We went for it.
Home Depot installed and initially it looked great. – A quick aside. During the installation, while we were out and the installers were working, the dishwasher overflowed onto the floor. The installers told us what happened but said they had cleaned it up and went on installing.
So, they got done and it looked great. Then we noticed that some of the boards in the kitchen were lifting and that some of the edges in other rooms were high. Then we started getting scratches very easily on the floor which had never happened to us with Pergo. The kitchen got worse.
So, this being the XTREME! and commercial version with the 25 YEAR WARRANTY (5 year commercial) we called Home Depot. As soon as we called, the installer, without any prompting as to what room it was in or anything, said “Oh, that is from the dishwasher overflowing.” Now, this was the installer who had cleaned it up and continued on with his work. If he had told us “Oh, it overflowed and we will have to take out what we had partially put in and replace it.” we would have been fine with that. Our dishwasher overflowed. Or if he had said that we had to let it dry for a week or whatever, that would be fine also. But they said nothing. So, when he immediately piped up with blaming the dishwasher, we were not happy.
So the manager cough*Natalie Bunce* cough, came out with the installer and inspected it. They said it was nothing to do with them and that they had no reason to honor any warranty but that they would send a complaint to Pergo in case it was the manufacturer and a crappy product (which only Home Depot sells, btw).
Pergo came out, poked around and issued THEIR report. It boiled down to they were not responsible but the installers had done a crappy job, had not sealed the kitchen area as the warranty required and had not dried the kitchen after the water spill before completing installation. Pergo, in addition, said that the raised areas in other portions of the house was an installer error and was repairable. Naturally, Home Depot did not offer to repair any of it.
In addition, Home Depot and Natalie Bunce did not give us the Pergo warranty report when initially asked for it. Instead they only gave us the page that said our claim was denied and not the other Pergo report pages.
So, in summation, I would say this: Pergo sucks but Home Depot sucks worse. The XP Extreme is the worst laminate we have purchased even though it is the most expensive and supposedly of commercial quality. We have loved other Pergo’s, we hate this one. Pergo also sucks because they sell this as commercial quality but have no intention of backing their warranty even in a lower use home setting.
HOME DEPOT SUCKS THE WORST. They do a bad job of installation, try to duck responsibility, avoid giving you information, pretend that they are not in their office when they clearly are, won’t acknowledge receiving a complaint that has been mailed and faxed several times (next up, making 400 copies and dumping them in their parking lot) and won’t offer to make good on their crappy installation job.
Come back in a month or two for the update on how the lawsuit in small claims court goes.